Terms and conditions

Last updated: 2025-04-12

Relumos Platform Terms

1. Introduction

The Relumos for Developers Platform (“Platform”) comprises APIs, SDKs, tools, plugins, code, technology, content, and services enabling others, such as app developers and website operators, to develop functionality, retrieve data from Relumos and other Relumos Products, or provide data to us.

By using the Platform (including Processing Platform Data), you agree to these Platform Terms (“Terms”) and all other applicable terms and policies, including the Relumos Terms of Service, Relumos Terms of Use, Relumos Commercial Terms, Business Tools Terms, and any applicable Relumos Product terms.

You must also comply with the requirements in our Developer Policies and those on our Developer Site, including our Documentation (“Developer Docs”), and all applicable laws and regulations, particularly regarding your collection, use, or other processing of Platform Data.

These Terms begin when you accept them or access or use the Platform, whichever comes first. If you accept these Terms or access or use the Platform on behalf of an entity, you represent and warrant that you have the authority to bind that entity to these Terms. “You” in these Terms refers to such entity.

Failure to comply with these Terms or other applicable terms or policies may result in suspension or termination of your App or account.

Capitalized terms not defined here (including in Section 12 “Glossary”) have the meaning given in our other terms and policies, including our Terms of Service and Relumos Commercial Terms. “Including” means “including without limitation.”

2. Intellectual Property Rights

  • Our License to You: Subject to your compliance, we grant you a limited, non-exclusive, non-sublicensable (except to Service Providers), non-transferable, non-assignable license to use, access, and integrate with the Platform, only as permitted in these Terms and other applicable terms and policies. You will not sell, transfer, or sublicense the Platform. Except as expressly licensed, you will not use, access, integrate with, modify, translate, create derivative works of, reverse engineer, or exploit the Platform. The Relumos Companies reserve all rights, title, and interest not expressly granted in these Terms.
  • Your License to Us:
    • Your Content: You grant us a non-exclusive, transferable, sublicensable, royalty-free, worldwide license to host, use, distribute, modify, run, copy, publicly perform or display, translate, and create derivative works of Your Content for any business purpose related to operating, providing, or improving the Platform or any other Relumos Product. This license remains in effect even if you stop using the Platform. This includes the right to incorporate Your Content into other parts of Relumos Products, attribute the source of Your Content, use Your Content for promotional purposes, and analyze Your Content. If you use Relumos Business Tools to send us Business Tool Data, our use of that data is governed by the Business Tools Terms. If you owned Your Content before providing it to us, you will continue owning it, subject to these Terms and any access you provide to others.
    • Your App: You grant us a non-exclusive, transferable, sublicensable, royalty-free, worldwide license to host, use, distribute, modify, run, copy, publicly perform or display, translate, and create derivative works of your App for any business purpose related to operating, providing, or improving the Platform. This license remains in effect even if you stop using the Platform. This includes the right to frame or link to your App, place content (including ads) around your App, and analyze your App. We will not be subject to any terms or policies associated with your App or Your Content. Those terms and policies are null and void. Nothing in these Terms prevents us from developing similar or competing apps.
    • Your Name, Trademarks, and Logos: You grant us a non-exclusive, transferable, sublicensable, royalty-free, worldwide license to use your name, trademarks, and logos for distribution, marketing, and promotional purposes related to your use of Relumos Products, in all formats and media. This license remains in effect for existing materials even if you stop using the Platform.
  • Protecting the Rights of Others: You will not provide or promote infringing content in your App. You will obtain all necessary rights from all applicable rights holders to grant the licenses in these Terms, display, distribute, and deliver all content in your App, and operate your App. This includes satisfying all licensing, reporting, and payout obligations. If your App contains user-submitted content, you must have a notice and takedown process and comply with all applicable laws and regulations, including the Digital Millennium Copyright Act in the United States.

3. Data Use

  • Prohibited Practices: You will not engage in the following Prohibited Practices: Processing Platform Data to discriminate based on personal attributes; Processing Platform Data for eligibility determinations; Processing Platform Data for surveillance; Selling, licensing, or purchasing Platform Data; Processing Platform Data without consent to build user profiles; Attempting to decode Platform Data; Changing your App’s functionality without approval; or Processing Platform Data for unauthorized purposes.
  • Additional Terms for Restricted Platform Data: You will not request Restricted Platform Data unless necessary to improve the user experience. It must be clear to the user why you are requesting their Restricted Platform Data. Your Processing of Restricted Platform Data must comply with the Developer Docs and these Terms.
  • Sharing Platform Data: You may only share Platform Data in compliance with these Terms, applicable law, and other applicable terms and policies, and only in specific circumstances, such as with Tech Providers, when required by law, with Service Providers, with user consent, or (for non-Restricted Platform Data) with third parties who are contractually prohibited from violating these Terms.
  • Retention, Deletion, and Accessibility of Platform Data: Unless required by law, you must update or delete Platform Data upon request, provide users with a way to request modification or deletion, and delete Platform Data when no longer necessary, when you stop operating the relevant product, when we request it, when a user requests it (unless data is aggregated), or when required by law. If you are required to keep Platform Data, you must provide proof. If you receive Platform Data in error, you must report it to us, delete it, and provide proof of deletion.

4. Privacy Policy

You will provide and comply with a publicly available privacy policy explaining what data you are Processing, how, the purposes, and how users can request deletion. You may only Process Platform Data as described in your privacy policy and in accordance with all applicable laws, regulations, and these Terms. Your privacy policy will not supersede or modify these Terms.

5. Service Providers and Tech Providers

  • Service Providers: You will not use a Service Provider unless they agree in writing to use Platform and Process Platform Data solely for you, consistent with these Terms and your privacy policy. You are responsible for their actions. You must provide a list of your Service Providers upon request. We may prohibit your use of any Service Provider.
  • Tech Providers: If you are a Tech Provider, you must comply with these Terms and the provisions in this section. You will only use Platform and Process Platform Data on behalf of your Client, ensure data segregation between Clients, maintain a list of Clients, and only share Platform Data with the Client, as required by law, with your Service Provider, or with the Client’s service provider with express direction. We may require your Clients to agree to these Terms. You will terminate a Client’s access if we request it. You will notify a Client of any communication from Relumos regarding user data requests.

6. Data Security

  • Data Security Requirements: You must maintain safeguards that meet industry standards and prevent unauthorized Processing of Platform Data. You must have a way for people to report vulnerabilities. You must not request Relumos user login credentials. You must protect Relumos user IDs, access tokens, and app secrets.
  • Incident Reporting: You must notify us of any unauthorized Processing of Platform Data or security incidents. You must begin remediation and cooperate with us.

7. Compliance Review Rights and Suspension.

  • App Review: We may require you to submit your App for review. You will ensure your App is compliant.
  • Regular Monitoring: We may monitor your App and its access to the Platform.
  • Auditing Rights: We may conduct audits to ensure compliance. You will cooperate and reimburse us for costs if non-compliance is found.
  • Certifications: We may request certifications related to your use of the Platform.
  • Suspension and Termination: We may take enforcement action, including suspending or removing your App and account, if you violate these Terms, fail to respond to requests, or for other reasons.

8. Notice

We may provide notice via email or within Relumos Products. You will keep your contact information current.

9. International Users 
The Service is controlled, operated and administered by Relumos from our offices within the USA. If you access the Service from a location outside the USA, you are responsible for compliance with all local laws. You agree that you will not use the Relumos Content accessed through www.relumos.com in any country or in any manner prohibited by any applicable laws, restrictions or regulations. 

10. Indemnification
You agree to indemnify, defend and hold harmless Relumos, its officers, directors, employees, agents and third parties, for any losses, costs, liabilities and expenses (including reasonable attorney's fees) relating to or arising out of your use of or inability to use the Site or services, any user postings made by you, your violation of any terms of this Agreement or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations. Relumos reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with Relumos in asserting any available defenses. 

11. Arbitration
In the event the parties are not able to resolve any dispute between them arising out of or concerning these Terms and Conditions, or any provisions hereof, whether in contract, tort, or otherwise at law or in equity for damages or any other relief, then such dispute shall be resolved only by final and binding arbitration pursuant to the Federal Arbitration Act, conducted by a single neutral arbitrator and administered by the American Arbitration Association, or a similar arbitration service selected by the parties, in a location mutually agreed upon by the parties. The arbitrator's award shall be final, and judgment may be entered upon it in any court having jurisdiction. In the event that any legal or equitable action, proceeding or arbitration arises out of or concerns these Terms and Conditions, the prevailing party shall be entitled to recover its costs and reasonable attorney's fees. The parties agree to arbitrate all disputes and claims in regards to these Terms and Conditions or any disputes arising as a result of these Terms and Conditions, whether directly or indirectly, including Tort claims that are a result of these Terms and Conditions. The parties agree that the Federal Arbitration Act governs the interpretation and enforcement of this provision. The entire dispute, including the scope and enforceability of this arbitration provision shall be determined by the Arbitrator. This arbitration provision shall survive the termination of these Terms and Conditions. 

12. Class Action Waiver
Any arbitration under these Terms and Conditions will take place on an individual basis; class arbitrations and class/representative/collective actions are not permitted. THE PARTIES AGREE THAT A PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN EACH'S INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PUTATIVE CLASS, COLLECTIVE AND/ OR REPRESENTATIVE PROCEEDING, SUCH AS IN THE FORM OF A PRIVATE ATTORNEY GENERAL ACTION AGAINST THE OTHER. Further, unless both you and Relumos agree otherwise, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of a representative or class proceeding. 

13. Liability Disclaimer 
THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. RELUMOS LLC AND/OR ITS SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE SITE AT ANY TIME. 

RELUMOS LLC AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS CONTAINED ON THE SITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND. RELUMOS LLC AND/OR ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. 

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL RELUMOS LLC AND/OR ITS SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE SITE, WITH THE DELAY OR INABILITY TO USE THE SITE OR RELATED SERVICES, THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS OBTAINED THROUGH THE SITE, OR OTHERWISE ARISING OUT OF THE USE OF THE SITE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF RELUMOS LLC OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SITE, OR WITH ANY OF THESE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITE. 

14. Termination/Access Restriction
Relumos reserves the right, in its sole discretion, to terminate your access to the Site and the related services or any portion thereof at any time, without notice. To the maximum extent permitted by law, this agreement is governed by the laws of the Commonwealth of Virginia and you hereby consent to the exclusive jurisdiction and venue of courts in Virginia in all disputes arising out of or relating to the use of the Site. Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including, without limitation, this section. 

You agree that no joint venture, partnership, employment, or agency relationship exists between you and Relumos as a result of this agreement or use of the Site. Relumos's performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of Relumos's right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Site or information provided to or gathered by Relumos with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect. 

Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and Relumos with respect to the Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and Relumos with respect to the Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be written in English. 

16. Changes to Terms
Relumos reserves the right, in its sole discretion, to change the Terms under which www.relumos.com is offered. The most current version of the Terms will supersede all previous versions. Relumos encourages you to periodically review the Terms to stay informed of our updates. 

Contact Us
Relumos welcomes your questions or comments regarding the Terms: 

Relumos LLC 

Email Address: inquiry.relumos@gmail.com 

Effective as of February 14, 2025